FAQs for Luxury Accommodation Montville

FAQs or Frequently Asked Questions are here

If you have any other queries click here for a link to the Contact page to Contact us direct or to suggest other FAQs we should include

FAQs: Why should we choose The Country House at Hunchy for a stay?

Glad you asked!

We prefer personalising and tailoring what we provide for our Guests

So no food hampers handed over for you to make your own breakfast and dinner here. And no clearing up afterwards! It’s all home cooking and baking to your every whim using only the freshest, local, organic, free range produce

So you can be assured you are supporting more than one local small business when you stay here

We only have the two large King Spa Suites as Guest Accommodation. So there is a lot of privacy and space away from others. We are surrounded by 12 acres of pristine rainforest on a no-through quiet country road with no near neighbours. But we are only 20 minutes drive from world class beaches and esplanades. And 5 minutes from the centre of Montville, artisan epicentre of the Sunshine Coast Hinterland

Book Direct

We prefer our Guests to Book Direct so we can pass on the commission payment savings with much lower prices than overseas online booking websites. And previous Guests are exclusively invited to join our VIP Club. They can enjoy a 10% discount off our own Book Direct prices and offered terrific deals 2 or 3 times a year exclusively for them

Multi Award Winning

We are a true multi award winning business. Recognised for customer service excellence in the Queensland Tourism Awards, Best of Queensland Experiences and Sunshine Coast Business Awards. And by international booking agencies

Click here for a collage of our most recent Awards

Our Guest Reviews are Tops!

We have very high and consistent Guest Review ratings which are comparable with top quality tourism accommodation properties anywhere in the region, the country and even further afield, just checkout our Reviews page here

5 Star Luxury Accommodation Montville

Oh yes, we are one of the very few hosted accommodation properties in the whole region to be officially 5 Star Accredited by Star Ratings Australia. You can check their website for all Star Rated properties in Australia. We even made their coveted 2021 Gold List of the 10 best Hosted Accommodation properties in the country. There are 4 in Queensland. Here is a link.

We could go on. For example telling you about our recently renovated sparkling 12 metre pool where you can kick back and relax enjoying the enchanting rainforest sounds encircling you

But instead we will summarise in just one sentence why you need to choose The Country House at Hunchy. The sentence just happens to be our Motto:

‘A good bed, good company and simple home cooked food done well’

FAQs: How are COVID Health Risks managed at The Country House at Hunchy?

We are an accredited COVIDClean business. Click here to find out how we manage COVID Health Risks

What are your cancellation policies? What if I can’t travel or you are closed because of COVID or some other emergency situation?

We encourage all our Guests to Book Direct. That way we can be much more flexible. And there is no overseas call centre to have to deal with if circumstances change especially at short notice

Our Premium Luxury Package Rate requires a minimum of 50% deposit to confirm a booking. This is fully refundable if there is a cancellation more than 7 days prior to arrival. The Room Only Rate requires full payment to confirm a booking and this is usually non-refundable

However if an emergency situation arises especially within 7 days of arrival, we encourage all Guests no matter how they have booked to contact us direct to discuss the options for their particular circumstances

If a Guest cannot travel to us our preference is to arrange a free postponement of a stay so that no matter whatever cancellation policy is involved it is not triggered

FAQs: We have special dietary requirements and preferences, do you cater for these?

We cater for every dietary requirement, need and preference. All we need is some advance notice of menu choices as we shop fresh for all Guest selections. All our in-house menus can be tailored and personalised

Here is a link to our in-house menus

You will find everything you need to know about our in-house menus and answers to other FAQs you may have. Such as what are our usual meal times and is Room Service available. There are also photos and videos so you can see what you can experience with Karin’s delectable home cooking and baking

Scroll down the page to check out our Vegan and Vegetarian in-house menu

If you have any queries at all about our menus just give Karin a call direct on 0419 421 222

FAQs: Do you have some FAQs specifically about your Suites, where can I find out more?

Here are some videos about each of our 2 Suites

You can always contact us to ask us specific questions, click here for a link

View our In Suite Guest Guide online which has loads of information about your stay and your Suite by clicking here

FAQs: We’ve never been to the Sunshine Coast Hinterland before, what is there to do?

Here is a link to our Things To Do Page on our website. There is something for everyone in the Hinterland and across the Sunshine Coast Region. The Country House at Hunchy is right in the middle!

The best about deciding you want to book one of the exciting experiences on that page is we send you a Discount Code when we confirm your booking. You can use this when you book to obtain whichever special offer is current for that experience

Many visitors to the Hinterland are looking for less strenuous things to do.,Like bushwalking through spectacular scenery to magical waterfalls, rockpools and swimming holes. You will also find links to all our favourites on that same page

You can find out a lot more about Montville by visiting the Montville Chamber of Commerce website. We are a Member – click here – look for the Montville Village Map and History Trail

Check this if you are attending a local event including a Wedding or you don’t wish to drive yourself to dinner out. If you need to arrange a transfer we can send you a Transfers Guidance Sheet with a list of recommended Local Transfer businesses

Last but not least, we send you a list of Suggested Local Eateries with your booking confirmation. If you are not tempted by Karin’s culinary expertise there are some divine eateries not far from The Country House at Hunchy. We know because we have tried them. We have also received great feedback by our Guests who have done the same

FAQ: What is the difference between the Premium Luxury Package and the Room Only/Accommodation Only Rate?

Premium Luxury Package

The main inclusion in the Premium Luxury Package is our sumptuous 3 course breakfast. Well we call it 3 course. If you look at our Dining In page by clicking here you will see what is actually included in our Breakfast Menu and understand why some Guests call it a 9 course breakfast. Put it this way, we doubt you will need much lunch if any at all that day!

But that’s not all the inclusions with the Premium Luxury Package. There is a welcome bottle of wine, take your pick of Sparkling, Red or White. You will also enjoy some chocolates, local bottled water, local milk with a range of capsules for the in suite coffee machine. You will be spoilt for choice with a generous range of teas, instant coffees and hot chocolate

Room Only

The Room Only Rate means precisely that. Only accommodation is included. So no breakfast. There is a very short list of in suite items included. But you will have available some local milk and a generous range of teas, instant coffees and hot chocolate

If you later decided to book a meal in house you can choose from our extensive in house Menus. Remember though we do need advance notice of your Menu selections as we shop fresh for all Guest choices

Deposit or Full Payment Requirement and Cancellation Policy

There is one other key difference between the Premium Luxury Package and Room Only

That is whether only a 50% deposit or full accommodation cost is payable to confirm the booking and what associated cancellation policy applies and when

To confirm a Premium Luxury Package booking, a 50% deposit payment is needed. This is fully refundable if there is a cancellation more than 7 days before arrival

To confirm a Room Only booking, full payment is required to confirm the booking and this is usually non-refundable if there is a cancellation at any time

However, these are still uncertain COVID times. So no matter how or where they booked, if a Guest is considering cancelling their booking at any time, especially if it is within 7 days of arrival due to COVID restrictions changing, we encourage direct contact with us to arrange to postpone the booking. That way, no cancellation policy is triggered and it is free!

FAQ: Is your your property fully accessible for people living with a disability?

Please see ‘Accessibility’ on our Prices and Policies page – click here

FAQ: What vehicle access and Guest parking is available?

There is undercover parking for one vehicle per Suite in the signed carport

The safe height for vehicles to access the carport is 2.1 metres. If your vehicle is higher than 2.1 metres please park in front of the designated park for your Suite

If you are travelling in 2 vehicles you can park one vehicle behind the other, half and half under the carport if you wish, there is plenty of room

There are 2 gates leading to the carport so you can drive through but always turn left out of our gate – Hunchy Road is a cul-de-sac further along

FAQ: We are attending a wedding locally and don’t wish to drive. We also want to eat out at a local restaurant. Can you suggest how we can arrange these things?

We have a Local Transfers Guidance Sheet we will send you with the booking confirmation

This will tell you everything you need to know about arranging local transfers

We also send you a list of our suggested local eateries

Not every local eatery is included as only those we have visited ourselves and found to consistently provide top quality customer service and food are listed along with others we may not have experienced but previous Guests have and given glowing feedback

That’s the end of our FAQs for now but be sure to check again soon as we update this FAQs page regularly