FAQs or Frequently Asked Questions are here
If you have any other queries click here for a link to the Contact page to Contact us direct or to suggest other FAQs we should include
FAQs: Why should we choose The Country House at Hunchy for a stay?
Glad you asked!
We prefer personalising and tailoring what we provide for our Guests
So no food hampers handed over for you to make your own breakfast and dinner here. And no clearing up afterwards! It’s all home cooking and baking to your every whim using only the freshest, local, organic, free range produce
So you can be assured you are supporting more than one local small business when you stay here
We only have the two large King Spa Suites as Guest Accommodation. So there is a lot of privacy and space away from others. We are surrounded by 12 acres of pristine rainforest on a no-through quiet country road with no near neighbours. But we are only 20 minutes drive from world class beaches and esplanades. And 5 minutes from the centre of Montville, artisan epicentre of the Sunshine Coast Hinterland
We prefer our Guests to Book Direct so we can pass on the commission payment savings with much lower prices than overseas online booking websites. And previous Guests are exclusively invited to join our VIP Club. They can enjoy a 10% discount off our own Book Direct prices and offered terrific deals 2 or 3 times a year exclusively for them
Multi Award Winning
We are a true multi award winning business. Recognised for customer service excellence in the Queensland Tourism Awards, Best of Queensland Experiences and Sunshine Coast Business Awards. And by international booking agencies
Our Guest Reviews are Tops!
We have very high and consistent Guest Review ratings which are comparable with top quality tourism accommodation properties anywhere in the region, the country and even further afield, just checkout our Reviews page here
Oh yes, we are one of the very few hosted accommodation properties in the whole region to be officially 5 Star Accredited by Star Ratings Australia. You can check their website for all Star Rated properties in Australia. We even made their coveted 2021 Gold List of the 10 best Hosted Accommodation properties in the country. There are 4 in Queensland. Here is a link.
We could go on. For example telling you about our recently renovated sparkling 12 metre pool where you can kick back and relax enjoying the enchanting rainforest sounds encircling you
But instead we will summarise in just one sentence why you need to choose The Country House at Hunchy. The sentence just happens to be our Motto:
‘A good bed, good company and simple home cooked food done well’
FAQs: How are COVID Health Risks managed at The Country House at Hunchy?
We are an accredited COVIDClean business
What are your cancellation policies? What if I can’t travel or you are closed because of COVID or some other emergency situation?
We encourage all our Guests to Book Direct. That way we can be much more flexible. And there is no overseas call centre to have to deal with if circumstances change especially at short notice
When you Book Direct, our Premium Luxury Package Rate requires a minimum of 50% deposit to confirm a booking. This is fully refundable fee free if there is a cancellation more than 7 days prior to arrival (28 days when booking via a third party but an Administration Fee applies). The Room Only Rate requires full payment to confirm a booking and this is usually non-refundable
However if an emergency situation arises especially within 7 (or 28) days of arrival, we encourage all Guests to contact us direct to discuss the options for their particular circumstances
If a Book Direct Guest cannot travel to us our preference is to arrange a free postponement of a stay
For Guests who have booked via a third party we reserve the discretion to offer a free postponement or not dependent upon the circumstances
FAQs: We have special dietary requirements and preferences, do you cater for these?
We cater for every dietary requirement, need and preference. All we need is some advance notice of menu choices as we shop fresh for all Guest selections. All our in-house menus can be tailored and personalised
You will find everything you need to know about our in-house menus and answers to other FAQs you may have. Such as what are our usual meal times and is Room Service available. There are also photos and videos so you can see what you can experience with Karin’s delectable home cooking and baking
Scroll down the page to check out our Vegan and Vegetarian in-house menu
If you have any queries at all about our menus just give Karin a call direct on 0419 421 222
FAQs: Do you have some FAQs specifically about your Suites, where can I find out more?
Here are some videos about each of our 2 Suites
You can always contact us to ask us specific questions, click here for a link
View our In Suite Guest Guide online which has loads of information about your stay and your Suite by clicking here
FAQs: We’ve never been to the Sunshine Coast Hinterland before, what is there to do?
Here is a link to our Things To Do Page on our website. There is something for everyone in the Hinterland and across the Sunshine Coast Region. The Country House at Hunchy is right in the middle!
The best about deciding you want to book one of the exciting experiences on that page is we send you a Discount Code when we confirm your booking. You can use this when you book to obtain whichever special offer is current for that experience
Many visitors to the Hinterland are looking for less strenuous things to do.,Like bushwalking through spectacular scenery to magical waterfalls, rockpools and swimming holes. You will also find links to all our favourites on that same page
You can find out a lot more about Montville by visiting the Montville Chamber of Commerce website
Check this if you are attending a local event including a Wedding or you don’t wish to drive yourself to dinner out. If you need to arrange a transfer we can send you a Transfers Guidance Sheet with a list of recommended Local Transfer businesses
Last but not least, we send you a list of Suggested Local Eateries with your booking confirmation. If you are not tempted by Karin’s culinary expertise there are some divine eateries not far from The Country House at Hunchy. We know because we have tried them. We have also received great feedback by our Guests who have done the same
FAQs: What is the difference between the Premium Luxury Package and the Room Only/Accommodation Only Rate?
Premium Luxury Package
The main inclusion in the Premium Luxury Package is our sumptuous 3 course breakfast. Well we call it 3 course. If you look at our Dining In page by clicking here you will see what is actually included in our Breakfast Menu and understand why some Guests call it a 9 course breakfast. Put it this way, we doubt you will need much lunch if any at all that day!
But that’s not all the inclusions with the Premium Luxury Package. There is a welcome bottle of wine, take your pick of Sparkling, Red or White. You will also enjoy some chocolates, local bottled water, local milk with a range of capsules for the in suite coffee machine. You will be spoilt for choice with a generous range of teas, instant coffees and hot chocolate
The Room Only Rate means precisely that. Only accommodation is included. So no breakfast. There is a very short list of in suite items included. But you will have available some local milk and a generous range of teas, instant coffees and hot chocolate
If you later decided to book a meal in house you can choose from our extensive in house Menus. Remember though we do need advance notice of your Menu selections as we shop fresh for all Guest choices
Deposit or Full Payment Requirement and Cancellation Policy
There is one other key difference between the Premium Luxury Package and Room Only
That is whether only a 50% deposit or full accommodation cost is payable to confirm the booking and what associated cancellation policy applies and when
To confirm a Premium Luxury Package booking, a 50% deposit payment is needed. This is fully refundable if there is a cancellation more than 7 days (28 days for bookings via a third party) before arrival
To confirm a Room Only booking, full payment is required to confirm the booking and this is usually non-refundable if there is a cancellation at any time
However, these are still uncertain times. So no matter how or where they booked, if a Guest is considering cancelling their booking at any time, especially if it is within 7 (or 28) days of arrival due to COVID restrictions changing or other emergency situation, we encourage direct contact with us to discuss the options available in the circumstances
FAQ: Is your your property fully accessible for people living with a disability?
Please see ‘Accessibility’ on our Prices and Policies page – click here
FAQ: What vehicle access and Guest parking is available?
There is undercover parking for one vehicle per Suite in the signed carport
The safe height for vehicles to access the carport is 2.1 metres. If your vehicle is higher than 2.1 metres please park in front of the designated park for your Suite
If you are travelling in 2 vehicles you can park one vehicle behind the other, half and half under the carport if you wish, there is plenty of room
There are 2 gates leading to the carport so you can drive through but always turn left out of our gate – Hunchy Road is a cul-de-sac further along
FAQ: We are attending a wedding locally and don’t wish to drive. We also want to eat out at a local restaurant. Can you suggest how we can arrange these things?
We have a Local Transfers Guidance Sheet we will send you with the booking confirmation
This will tell you everything you need to know about arranging local transfers
We also send you a list of our suggested local eateries
Not every local eatery is included as only those we have visited ourselves and found to consistently provide top quality customer service and food are listed along with others we may not have experienced but previous Guests have and given glowing feedback
FAQ: We have read you always encourage Guests to Book Direct. What does that actually mean? What benefits are there to Book Direct rather than using another online booking site?
A very good question!
Book Direct means calling us by phone or using the secure Book Direct page on our own website to make a booking
Meanwhile, the first benefit is absolutely guaranteed lower prices. We pass on the saving from not having to pay commission to the third party website. That can be up to 25% or even 30%. So you will always see a lower price on the secure Book Direct page on our own website than on third party websites. We know because we set the prices on every website we use. And there is no commission payment going to faceless, impersonal multinationals
We must mention our VIP Members Club whilst we are talking about lower prices when Booking Direct. All Guests are invited to join our VIP Club
VIP Club Members can claim a 10% disount off our Book Direct prices when they next book a stay direct with us. So that is 10% off the already lowest prices available for repeat Guests who join our VIP Club and Book Direct!
Next is there is more flexibility when you Book Direct. For example our Premium Luxury Package Book Direct Guests can cancel their booking up to 7 days before arrival for a fee free full refund of the required 50% deposit. We offer free postponement but it is the Guest’s choice. If there is a last minute unforeseen change in circumstances for the Guest within 7 days of arrival we still offer free postponement of their stay
When Guests use a third party website to book a Premium Luxury Package stay their deposit is only refundable up to 28 days before arrival. But because of the extra administration involved with third party websites there has to be a $50 Cancellation Administration Fee applied which is deducted from the refunded deposit
Still on Flexibility, Book Direct Guests normal checkin time is an hour earlier than a third party website booking checkin and there is a later checkout time too
If Guests need an even earlier checkin or later checkout time, our Early Bird Checkin and Relaxed Checkout are cheaper for Book Direct Guests to arrange as well
When you Book Direct you can book a single night stay, there is a minimum 2 night stay when booking via a third party
Lastly, we all know we need to actually talk with someone when things go wrong. A compassionate, caring human someone to explain things to when our circumstances change for the worse especially at short notice. We care about our Guests – check out our Reviews page – and we are available in person
You won’t be trying for hours to reach an overseas call centre or dealing with an automated communication system if you need to change your booking when you Book Direct here!
That’s the end of our FAQs for now but be sure to check again soon as we update this FAQs page regularly