Deposit or Full Payment Requirement and Cancellation Policy
There is a 50% deposit to confirm your booking. This is fully refundable if there is a cancellation more than 28 days before arrival (non refundable if booked via a third-party).
If you Booked Direct and need to cancel your booking especially within 28 days, we can arrange free postponement – this is not automatically offered where the booking has been received via a third-party site.
FAQs: Can I buy a Gift Voucher?
Yes of course, just contact us direct for our Gift Vouchers. Vouchers are good for 12 months.
FAQs: Is your property fully accessible for people living with a disability?
Our property is not Wheelchair friendly in that there is no ramp up the 4 steps to the front entrance nor are doors widened to facilitate easy wheelchair access.
However, once up to the front entrance using the handrails, the rest of the property apart from the pool area is all on one level.
FAQ: What vehicle access and Guest parking is available?
There is undercover parking for one vehicle per Suite in the carport.
The safe height for vehicles to access the carport is 2.1 metres. If your vehicle is higher than 2.1 metres please park in front of the designated park for your Suite.
If you are travelling in 2 vehicles you can park one vehicle behind the other, half and half under the carport if you wish, there is plenty of room.
There are 2 gates leading to the carport so you can drive through but always turn left out of our gate – Hunchy Road is a cul-de-sac further along.
FAQ: We are attending a wedding locally and don’t wish to drive. Can you suggest how we can arrange these things?
We can assist you in arranging Local Transfers.
FAQ: What about local restaurants?
We can provide you a list of local eateries and their operating hours.
FAQ: We have read you always encourage Guests to Book Direct. What does that actually mean? What benefits are there to Book Direct rather than using another online booking site?
A very good question!
Book Direct means calling us by phone or using the secure Book Direct page on our own website to make a booking
Here is a link to the secure Book Direct website page
The first benefit is the guaranteed lower prices because we pass on the savings from not having to pay commission to the third-party website!
You will always see a lower price on the secure Book Direct page on our own website than on third-party websites.
Check out our Prices and Policies page here
FAQ: What is your VIP Members Club?
All Guests are invited to join our VIP Club!
VIP Club Members can claim a 10% discount off our Book Direct prices when they next book a stay direct with us. That is 10% off the already lowest prices available for repeat Guests who join our VIP Club and Book Direct!
There is more flexibility when you Book Direct! Book Direct Guests can cancel their booking up to 28 days before arrival for a full refund of the required 50% deposit. We also offer free postponement as well!
If there is an unforeseen change in circumstances for any Guest who has Booked Direct, we automatically offer free postponement of their stay. That means your deposit is secure and will be used toward your stay within 6 months of the original reservation date.
Book Direct Guests normal check-in time is an hour earlier than a third-party website. There is also a later checkout time too!
If Guests need an even earlier checkin or later checkout time, if our Early Bird Checkin and Relaxed Checkout are available, they are much cheaper for Book Direct Guests to arrange as well.
When you Book Direct you can book a single night stay midweek (except on a Public Holiday) but there is a minimum 2 night stay anytime when booking via a third party.
When you Book Direct you are able to book for just 1 night on a Friday and Saturday night (except Public Holiday Weekends). The rate for 1 night is higher than if you book 2 or more nights.
We care about our Guests!
Here is a link to our Contact page
You won’t be trying for hours to reach an overseas call centre or dealing with an automated communication system if you need to change your booking when you Book Direct here!
Check out our Prices and Policies page here
FAQs: Do you have charging facilities for an EV (Electric Vehicle)?
Locally the availability of charging points is growing regularly across the Sunshine Coast Region. We don’t have an actual dedicated EV charge point here but there is 240v power in the car port. Guests with an EV have used this to recharge their vehicle overnight. There is no charge to use this facility.
FAQs: We like to follow social media pages for the places we visit to keep up to date with what is happening. Do you have any social media pages?
Yes we do!
We love to keep our Followers up to date with what is happening at our property, in our local Community and across our Region
