Skip to main content
FAQs for Luxury Accommodation Montville

FAQs or Frequently Asked Questions are here

If you have any other queries click here for a link to the Contact page to Contact us direct or to suggest other FAQs we should include

FAQs: Why should we choose The Country House at Hunchy for a stay?

Glad you asked!

We prefer personalising and tailoring what we provide for our Guests

So no food hampers handed over for you to make your own breakfast and dinner here. And no clearing up afterwards! It’s all home cooking and baking to your every whim using only the freshest, local, organic, free range produce

So you can be assured you are supporting more than one local small business when you stay here

We only have the two large King Spa Suites as Guest Accommodation. So there is a lot of privacy and space away from others. We are surrounded by 12 acres of pristine rainforest on a no-through quiet country road with no near neighbours. But we are only 20 minutes drive from world class beaches and esplanades. And 5 minutes from the centre of Montville, artisan centre of the Sunshine Coast Hinterland

Book Direct

We prefer our Guests to Book Direct so we can pass on the commission payment savings with much lower prices than overseas online booking websites. That means at least $50 a night lower by booking direct

And previous Guests are exclusively invited to join our VIP Club. They can enjoy a 10% discount off our own Book Direct prices and offered terrific deals 2 or 3 times a year exclusively for them

Multi Award Winning

We are a true multi award winning business

We have been recognised for customer service excellence in the Queensland Tourism Awards, Best of Queensland Experiences and Sunshine Coast Business Awards and by international tourism bodies

Go to the home page to see all our Awards in one place

Our Guest Reviews are Tops!

We have very high and consistent Guest Review ratings which are comparable with top quality tourism accommodation properties anywhere in the region, the country and even further afield, just checkout our Reviews page here

Oh yes, we are one of the very few hosted accommodation properties in the whole region to be officially 5 Star Accredited by Star Ratings Australia

We encourage our Guests to check their website for all Star Rated properties in Australia when making travel plans

We even made their coveted Gold List of the 10 best Hosted Accommodation properties in Queensland and nationally

We could go on. For example telling you about our recently renovated sparkling 12 metre pool where you can kick back and relax enjoying the enchanting rainforest sounds encircling you

But instead we will summarise in just one sentence why you need to choose The Country House at Hunchy

The sentence just happens to be our Motto:

‘A good bed, good company and simple home cooked food done well’

FAQs: How are COVID Health Risks managed at The Country House at Hunchy?

We are a fully accredited COVIDCLEAN business

Click here to see how we manage COVID related risks

FAQs: What are your cancellation policies? What if I can’t travel or you are closed because of COVID or some other emergency situation?

We encourage all our Guests to Book Direct. That way we can be much more flexible than when a booking is received via a third party website

And there is no overseas call centre to have to deal with if circumstances change especially at short notice

When you Book Direct, our Premium Luxury Package Rate requires a minimum of 50% deposit to confirm a booking

This is fully refundable for free if there is a cancellation more than 28 days prior to arrival

The Room Only Rate requires full payment to confirm a booking and this is usually non-refundable

However if an emergency situation arises especially within 28 days of arrival, we encourage all Guests who have Booked Direct to contact us direct to discuss the options for their particular circumstances

If a Guest who has Booked Direct cannot travel to us our preference is to arrange a free postponement of a stay

FAQs: We have special dietary requirements and preferences, do you cater for these?

We cater for every dietary requirement, need and preference. All we need is some advance notice of menu choices as we shop fresh for all Guest selections. All our in-house menus can be tailored and personalised

Here is a link to our in-house menus

You will find everything you need to know about our in-house menus and answers to other FAQs you may have. Such as what are our usual meal times and is Room Service available. There are also photos and videos so you can see what you can experience with Karin’s delectable home cooking and baking

Scroll down the page to check out our Vegan and Vegetarian in-house menu

If you have any queries at all about our menus just give us a call direct on 07 5478 5895 

FAQs: We love to have side by side massages to fully relax – can you arrange that?

Yes we can!

We partner with a fantastic local visiting Masseuse business which delivers all kinds of massages and other beauty treatments

We ask Guests to not arrange their own Massages

Our business partner has been here many times so knows the set up thoroughly and has an impeccable reputation for excellent customer service

Prices start at $160 per person for a 60 minute Massage

FAQs: Do you have some FAQs specifically about your Suites, where can I find out more?

Here are some videos about each of our 2 Suites

You can always contact us to ask us specific questions, click here for a link

View our In Suite Guest Guide online which has loads of information about your stay and your Suite by clicking here

FAQs: We’ve never been to the Sunshine Coast Hinterland before, what is there to do?

There is a Local Tourism Information Folder in your Suite

You can also check out the Visitor Information Centres in Montville, Maleny, Glasshouse and the Sunshine Coast Airport AND you can always ask us for our favourites!

Here is a link to our Things To Do Page on our website

There is something for everyone in the Hinterland and across the Sunshine Coast Region

The Country House at Hunchy is right in the middle!

The best about deciding you want to book one of the exciting experiences on that page is we send you a Discount Code when we confirm your booking

You can use this when you book to obtain whichever special offer is current for that experience

Some visitors to the Hinterland are looking for less strenuous things to do

But some love to go bushwalking to explore spectacular scenery discovering magical waterfalls, rockpools and swimming holes

You will find links to all our favourite local activities on that page

You can find out a lot more about Montville by visiting the Montville Chamber of Commerce website

Click here – look for the Montville Village Map and History Trail

Local Transfers & Local Eateries

Will you be attending a local event including a Wedding?

Maybe you are looking for a Local Tour or just don’t wish to drive yourself to dinner out so you need to arrange a transfer

We can send you a Transfers Guidance Sheet with a list of recommended Local Transfer businesses

Last but not least, we send you a list of Suggested Local Eateries with your booking confirmation

If you are not tempted by our in house culinary expertise there are some divine eateries not far from The Country House at Hunchy

Not every local eatery is included as only those we have visited ourselves and found to consistently provide top quality customer service and food are listed along with others we may not have experienced personally recently but previous Guests have and given glowing feedback

FAQs: What is the difference between the Premium Luxury Package and the Room Only/Accommodation Only Rate?

Premium Luxury Package

The main inclusion in the Premium Luxury Package is our sumptuous 3 course breakfast

Well we call it 3 course

If you look at our Dining In page by clicking here you will see what is actually included in our Breakfast Menu and understand why some Guests call it a 9 course breakfast

Put it this way, we doubt you will need much lunch if any at all that day!

But that’s not all the inclusions with the Premium Luxury Package There is a welcome bottle of wine, take your pick of Sparkling, Red or White

You will also enjoy some chocolates, local bottled water, local milk with a range of capsules for the in suite coffee machine

You will be spoilt for choice with a generous range of teas, instant coffees and hot chocolate

Room Only

The Room Only Rate means precisely that

Only accommodation is included. So no breakfast

There is a very short list of in suite items included

But you will have available some local milk and a generous range of teas, instant coffees and hot chocolate

If you later decided to book a meal in house you can choose from our extensive in house Menus

Remember though we do need advance notice of your Menu selections as we shop fresh for all Guest choices

Deposit or Full Payment Requirement and Cancellation Policy

There is one other key difference between the Premium Luxury Package and Room Only

That is whether only a 50% deposit or full accommodation cost is payable to confirm the booking and what associated cancellation policy applies and when

To confirm a Premium Luxury Package booking, a 50% deposit payment is needed

This is fully refundable if there is a cancellation more than 28 days before arrival (non refundable if booked via a third party)

To confirm a Room Only booking, full payment is required to confirm the booking and this is usually non-refundable if there is a cancellation at any time

However, we recognise these are still uncertain times

So if a Guest who has Booked Direct is considering cancelling their booking especially if it is within 28 days of arrival, for example due to COVID restrictions changing or other emergency situation, we encourage direct contact with us to discuss the options available in the circumstances

For Guests who have Booked Direct our preference is to arrange free postponement – this is not automatically offered where the booking has been received via a third party site

FAQs: Can I buy a Gift Voucher?

Yes of course, just contact us direct but we only offer $ value Gift Vouchers

This is because there are so many possible inclusions it is impossible to automate every single option

Of course because they are only for a $ value, our Gift Vouchers never expire!

FAQs: Is your your property fully accessible for people living with a disability?

Please see ‘Accessibility’ on our Prices and Policies page – click here

FAQ: What vehicle access and Guest parking is available?

There is undercover parking for one vehicle per Suite in the signed carport

The safe height for vehicles to access the carport is 2.1 metres

If your vehicle is higher than 2.1 metres please park in front of the designated park for your Suite

If you are travelling in 2 vehicles you can park one vehicle behind the other, half and half under the carport if you wish, there is plenty of room

There are 2 gates leading to the carport so you can drive through but always turn left out of our gate – Hunchy Road is a cul-de-sac further along

FAQ: We are attending a wedding locally and don’t wish to drive. We also want to eat out at a local restaurant. Can you suggest how we can arrange these things?

We have a Local Transfers Guidance Sheet we will send you with the booking confirmation

This will tell you everything you need to know about arranging local transfers

We also send you a list of our suggested local eateries

Not every local eatery is included as only those we have visited ourselves and found to consistently provide top quality customer service and food are listed along with others we may not have experienced but previous Guests have and given glowing feedback

FAQ: We have read you always encourage Guests to Book Direct. What does that actually mean? What benefits are there to Book Direct rather than using another online booking site?

A very good question!

Book Direct means calling us by phone or using the secure Book Direct page on our own website to make a booking

Here is a link to the secure Book Direct website page

Meanwhile, the first benefit is absolutely guaranteed lower prices

We pass on the saving from not having to pay commission to the third party website

That can be up to 25% or even 30%. So you will always see a lower price on the secure Book Direct page on our own website than on third party websites. We know because we set the prices on every website we use

And there is no commission payment going to faceless, impersonal multinationals

Check out our Prices and Policies page here

We must mention our VIP Members Club whilst we are talking about lower prices when Booking Direct

All Guests are invited to join our VIP Club

VIP Club Members can claim a 10% disount off our Book Direct prices when they next book a stay direct with us

So that is 10% off the already lowest prices available for repeat Guests who join our VIP Club and Book Direct!

Next is there is more flexibility when you Book Direct

For example our Premium Luxury Package Book Direct Guests can cancel their booking up to 28 days before arrival for a fee free full refund of the required 50% deposit

We offer free postponement as well at that stage but it is the Guest’s choice

If there is an unforeseen change in circumstances for any Guest who has Booked Direct we automatically offer free postponement of their stay

Still on Flexibility, Book Direct Guests normal checkin time is an hour earlier than a third party website booking checkin and there is a later checkout time too

If Guests need an even earlier checkin or later checkout time, if our Early Bird Checkin and Relaxed Checkout are available, they are much cheaper for Book Direct Guests to arrange as well

When you Book Direct you can book a single night stay midweek (except on a Public Holiday) but there is a minimum 2 night stay anytime when booking via a third party

When you Book Direct you are able to book for just 1 night on a Friday and Saturday night (except Public Holiday Weekends) but the rate for 1 night per night is higher though than if you book 2 or more nights

Lastly, we all know we need to actually talk with someone when things go wrong

We understand you will need a compassionate, caring human someone who has the time for you to explain things and to discuss the options when your circumstances change for the worse especially at short notice

We care about our Guests – check out our Reviews page – and we are available in person

Here is a link to our Contact page

You won’t be trying for hours to reach an overseas call centre or dealing with an automated communication system if you need to change your booking when you Book Direct here!

Check out our Prices and Policies page here

FAQs: Do you have charging facilities for an EV (Electric Vehicle)?

Locally the availability of charging points is growing regularly across the Sunshine Coast Region

We don’t have an actual dedicated EV charge point here but there is 240v power in the car port

Previous Guests with an EV have used this to recharge their vehicle overnight. There is no charge to use this facility

FAQs: We like to follow social media pages for the places we visit to keep up to date with what is happening. Do you have any social media pages?

Yes we do!

We love to keep our Followers up to date with what is happening at our property, in our local Community and across our Region





That’s the end of our FAQs for now but be sure to check again soon as we update this FAQs page regularly